Support

Need help or found a bug? Email ultim8digital@gmail.com and describe what happened. Screenshots help a lot.

How do I unlock an app?

Open the locked app from your Home Screen and tap Earn time with reps. Tap the notification that appears to jump into a workout in Unlocky. When you finish your reps, the app unlocks for the minutes you earned. Those minutes only count while you're actually using the app.

My reps aren't being counted

Stand your phone up on the floor about 2 metres away. Side-on works best; facing you works too.
Keep your head, shoulders and arms in view, in good light.
Go all the way down and all the way back up. Half reps and sagging hips don't count, on purpose.
During a workout, tap the exercise name at the top to see what the camera is tracking.

I forgot my PIN

The PIN is only asked for when you turn off locking, remove locked apps or reset. If you forget it, open the iPhone Settings app, go to Screen Time, and switch off Unlocky's access. That removes every lock. Then reinstall Unlocky to start fresh.

How do I stop Unlocky or remove it?

In Unlocky, open Settings (the gear icon) and switch off Lock apps, or tap Stop locking and reset to remove every lock and start over (both ask for your PIN if you set one). You can then delete the app. You can also turn off Unlocky's Screen Time access at any time in the iPhone Settings app under Screen Time.

Health and safety

Pick a number of reps that is safe for you, exercise at your own pace, and stop right away if anything hurts or you feel unwell. If you have a health condition or haven't exercised in a while, check with a doctor first. Unlocky is not a medical device, and rep counting is an automatic estimate. You never have to push through: you can lower the reps, turn locking off, or switch off Unlocky in the iPhone Settings app under Screen Time at any time. See the Terms of Use.

Does Unlocky record me?

No. The camera is only analysed live on your iPhone to count reps. Nothing is saved or uploaded. See the Privacy Policy.